walitogel Privacy Policy
This page describes what we collect when you use walitogel and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we use industry-standard encryption to keep your information secure.
Our privacy practices are designed to be transparent. We explain what data we collect, why we collect it, how long we keep it, and who has access to it. If you have questions about how we handle your information, contact our support team via live chat or email. Our English-language support team is available during standard business hours.
By using walitogel, you agree to this privacy policy. If you do not agree with how we handle your data, you may close your account at any time. We may update this policy from time to time—we will notify you of significant changes via email.
What data we collect on walitogel
When you sign up for walitogel, we collect your full name, email address, phone number, and date of birth. We use this information to create your account and verify your identity. We also collect your IP address and device information (browser type, operating system) to detect fraud and prevent unauthorized access.
Before you withdraw funds, we require identity verification. We ask for a government-issued ID (national ID or passport) and proof of address (utility bill, bank statement, or government document). We store these documents securely and use them only for verification purposes. We do not share them with third parties except as required by law.
When you deposit or withdraw funds, we collect payment information including your bank account number or e-wallet details. We use this information to process your transactions. We do not store your full payment credentials—we work with payment processors who handle sensitive data according to industry standards.
We also collect information about your activity on walitogel: which markets you view, which bets you place, your transaction history, and your account balance. We use this information to provide customer support, detect fraud, and improve our service.
We encrypt your data in transit and at rest
All communication between your device and our servers is encrypted using SSL/TLS. Your stored data is encrypted using industry-standard algorithms. We regularly audit our security practices to ensure your information remains protected.
How we use your data on walitogel
We use your personal information for several purposes. First, we use it to provide walitogel services—to create your account, process your deposits and withdrawals, and settle your bets. Second, we use it to verify your identity and comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations. Third, we use it to detect and prevent fraud, money laundering, and other illegal activity.
We also use your data to communicate with you. We send account notifications (login alerts, deposit confirmations, withdrawal updates), respond to your support requests, and notify you of policy changes. We may also send you promotional emails about new markets or features, but you can opt out of these at any time.
We analyze aggregated, anonymized data to understand how walitogel is used and to improve our service. For example, we may analyze which markets are most popular or which payment methods are most commonly used. This analysis does not identify you personally.
- KYC (Know Your Customer)
- A verification process where we confirm your identity and address to comply with anti-money-laundering regulations.
- AML (Anti-Money Laundering)
- Regulations designed to prevent money laundering and terrorist financing; we comply with these by verifying customer identity and monitoring transactions.
- Encryption
- A security method that converts your data into a code that can only be read with a specific key; we use encryption to protect your information.
Third parties and data processors on walitogel
We work with third-party service providers to operate walitogel. These include payment processors (who handle deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet), hosting providers (who store our servers), and customer support platforms. We share only the data necessary for these providers to perform their services.
We require all third-party processors to sign data protection agreements. These agreements require them to protect your data, use it only for the purposes we specify, and not share it with other parties. We do not sell your data to advertisers or data brokers.
We may disclose your data if required by law—for example, if a court orders us to provide information or if we are required to comply with government requests. We will notify you of such requests unless we are legally prohibited from doing so.
Your rights regarding your data on walitogel
You have the right to access your personal data. You can view your account information, transaction history, and verification documents in your walitogel account dashboard. If you want a copy of all data we hold about you, contact our support team.
You have the right to correct inaccurate data. If your name, email, or other information is incorrect, log into your account and update it. If you cannot update it yourself, contact our support team.
You have the right to request deletion of your data, subject to legal requirements. We may need to retain some data for compliance purposes (for example, to comply with AML regulations). If you want to close your account and request data deletion, contact our support team. We will delete your data within a reasonable timeframe, except where we are required by law to retain it.
Cookies and tracking on walitogel
We use cookies to remember your login information, preferences, and activity on walitogel. Cookies are small files stored on your device that help us provide a better experience. You can disable cookies in your browser settings, but this may affect your ability to use walitogel.
We use analytics tools to understand how users interact with walitogel. These tools collect information about which pages you visit, how long you stay, and which features you use. This information helps us improve our service. We do not use this data to identify you personally.
Data retention on walitogel
We retain your personal data for as long as your account is active. After you close your account, we retain some data for legal and compliance purposes. For example, we may retain transaction records for several years to comply with AML regulations and tax requirements.
We delete data that is no longer necessary for the purposes we collected it. For example, if you request deletion and we have no legal obligation to retain your data, we will delete it within a reasonable timeframe.
International data transfers
Our servers may be located outside your jurisdiction. When you use walitogel, your data may be transferred to and stored in countries outside Indonesia. These countries may have different data protection laws than your home country. By using walitogel, you consent to such transfers.
We take steps to ensure that your data is protected regardless of where it is stored. We use encryption, access controls, and other security measures to protect your information.
Contact us about privacy on walitogel
If you have questions about this privacy policy or how we handle your data, contact our support team. We are available via live chat and email during standard business hours. We aim to respond to privacy inquiries within one business day.
If you believe we have violated your privacy rights, you may file a complaint with your local data protection authority. We are committed to resolving privacy concerns and will cooperate with any investigation.